Privacy Policy
Escape To Sumatra (“we”, “us”, or “our”), registered in Ireland, is committed to protecting the privacy of our customers and ensuring your personal information is secure.
This Privacy Policy outlines how we collect, use, disclose, and manage your personal data when you use our services.
1. Data We Collect
Escape To Sumatra may collect the following personal information: your name, email address, postal address, phone number, and payment details. We process your data based on your consent, the necessity to fulfill a contract, or our legitimate business interests.
We automatically collect certain information about your device and usage of our website, including your IP address, browser type, pages visited, and the date and time of your visit.
2. How We Collect Your Data
We collect and process your data when you:
- Subscribe to our newsletter.
- Make a booking.
- Contact us through our website.
- Interact with our website, including through the use of cookies or similar technologies.
3. How We Use Your Data
Escape To Sumatra collects your data so that we can:
- Process your orders and manage your bookings.
- Send you marketing communications such as newsletters and promotional offers with your consent.
- Communicate with you about your bookings and respond to inquiries.
- Provide customer support.
- Send requests for feedback to help improve our services.
4. Disclosure of Your Data
We may share your personal information with trusted, GDPR-compliant third-party service providers who assist us in operating our website, conducting our business, or providing services to you.
We may disclose your information in response to legal requests or obligations, to protect our rights, property, or safety, or to prevent illegal activities.
5. Data Retention
Escape To Sumatra securely stores your data within encrypted files and with GDPR-compliant third-party email marketing service providers, both of which use strong security measures to prevent unauthorized access.
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Marketing
Escape To Sumatra would like to send you information and offers on trips that we think you might like.
If you have agreed to receive marketing, you may opt out at any time by clicking “unsubscribe” in our emails. Opting out will not affect your ability to use our services.
You have the right at any time to stop Escape To Sumatra from contacting you for marketing purposes or sharing your data with trusted third-party providers as mentioned in Section 2 above.
7. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
8. Your Data Protection Rights
We would like to make sure you are fully aware of all your data protection rights. Every customer is entitled to the following in relation to their personal data:
- Access: Request copies of your personal data.
- Rectification: Correct any inaccurate or incomplete data.
- Erasure: Request deletion of your data under certain conditions.
- Restriction: Request limited processing of your data under certain conditions.
- Objection: Object to the processing of your data under certain conditions.
- Portability: Request transfer of your data to another organization or to you under certain conditions.
9. Changes to Our Privacy Policy
Escape To Sumatra keeps its privacy policy under regular review and places any updates on this web page. Customers will be notified of any significant policy changes via email.
This privacy policy was last updated on 06th October 2025.
10. Contact Us
If you have any questions or concerns about our privacy policy or our data practices, please do not hesitate to contact us at:
You have the right to lodge a complaint with the Data Protection Commission if you believe your data rights have been breached.